Appointments can be made over the phone by ringing 9416 5092 or via the HotDoc App. For urgent problems every effort will be made to arrange an appointment that day with your usual doctor or another doctor if they are unavailable. Walk-in appointments are assessed on a case by case basis. If you are unable to attend your appointment, please contact the practice to cancel.
If you require urgent medical attention outside of practice hours, please ring 000. Alternatively, the nearest emergency department to Roseville is Royal North Shore Hospital (Pacific Hwy, St Leonards. Ph. 9926 7111).
Limited home visits are available for regular patients living within a reasonable distance from the Health Hub. Home visits are at the discretion of each individual practitioner.
If you require a home visit after hours you can contact the Sydney Medical Co-op After Hours Service on 1300 466 347. Their service is bulk billed for patient of the practice and Medicare card holders.
There is an access ramp suitable for wheelchairs at the front entrance and toilet facilities at the rear of the building. There is ample parking along Hill Street with a 1-hour and 4- hour limits.
We have a wide range of medical services avaliable at Hill Street Health Hub. These include:
This practice uses Recall and Reminder systems to provide preventive care for its patients via text message and phone calls. Patients participation ensures that important health checks are not forgotten and are performed on time. We also participate in State and National reminder systems. If you do not wish to participate, please inform your doctor.
Staff follow practice protocols to ensure no unauthorised access to your personal information. Administrative staff have restricted access to clinical information. Personal information is not given to third parties without your knowledge and consent. Please ask practice staff if you wish to access your personal information.
For feedback and complaints, please contact reception on (02) 9416 5029 to discuss with the manager. You may also contact the Health Care Complaints Commission via email on hccc@hccc.nsw.gov.au or 02 9281 4585
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